The app doesn’t recognize my face

This app can be a bit tricky since you have to get the iPad or iPhone's front camera to see your face well. Don't worry, we've got some tips and tricks and once you get the hang of it it'll be a breeze. First, make sure you're holding the device in a comfortable position. Hold the iPad or iPhone out at about arm's length to get your whole face in view. It helps to set the bottom of the iPad on a table or on your lap and then angle the iPad until you can see yourself. If possible use an iPad stand so you don't have to hold it at all. If you don't have a stand we have some great ideas from our Craft Lab for making one out of things around your house! Check them out here. If your masks keep falling off even after you've got the right hold on the iPad then it could be a lighting issue. The camera doesn't like too much or too little light. Stay away from big windows or lamps pointed at your face. Also watch out for situations that are too dark, though if you turn your device brightness up it should provide enough light.
by Ben