What's the problem?
- How do I remove the stickers?
- My baby keeps getting out of the app. Help!
- I don’t hear any sound
- I’m stuck on ‘O’ and ‘Q’, how do I continue?
- The music seems too loud can I adjust the volume?
If these don't answer your question, please get in touch.
How do I remove the stickers?
To remove all the progress stickers from the pictures in Tracing and Typing go to your device’s Settings app. Scroll down to find “Alphabet” and touch it. There you will see a “Reset All Progress” option. Toggle that and the next time you launch Interactive Alphabet all the stickers will be removed from every word. Any custom words you have entered will be left intact.
My baby keeps getting out of the app. Help!
To prevent your baby from swiping out of the app go to Settings>General and turn off “Multitasking Gestures”.
To prevent your baby from exiting the app with the Home Button, use the Guided Access feature. Go to Settings>Accessibility>Guided Access to turn it on.
I don’t hear any sound
Most sound issues are caused by the iPad’s finicky settings and mute function. Make sure you follow the steps outlined here carefully to find out if your iPad could be muted: How to tell if your iPad is muted
Also try visiting Settings > General > Use Side Switch to: and switching that back and forth a few times. Sometimes the mute just gets stuck and it needs to be shaken loose.
Make sure your phone is not muted. It helps to quit the app, flip the mute switch so that it is not silenced, turn the volume up and then try launching the app again.
After going through those steps thoroughly it helps to try restarting or reinstalling To Restart hold the top button down until the red slider appears to turn it off. After you’ve turned it off hold the button again to turn it back on. To reinstall the app first delete the app by holding down on the icon then click the X that appears, then go to the App Store and download it again. You will never be charged twice for an app you’ve purchased.
I’m stuck on ‘O’ and ‘Q’, how do I continue?
We decided to clear away the navigation buttons while you are playing with the Olives or Quill to give you maximum screen space to play in. If you stop touching the screen for just a few seconds the buttons will come back and you can continue on to a new letter.
Version 2.1 of Interactive Alphabet now has a fix for this that does not clear away the navigation buttons and also adds some fun new surprises. Click here to upgrade for free.
The music seems too loud can I adjust the volume?
Right now there is not a way to change the volume of the music by itself. However, if you touch the music note on the bottom right a few times you can turn the music off.
Version 2.1 of Interactive Alphabet has all new re-recorded voice clips with higher volume. Click here to upgrade for free.