What's the problem?
- I don’t hear any sound
- I’m stuck on ‘O’ and ‘Q’, how do I continue?
- The music seems too loud can I adjust the volume?
If these don't answer your question, please get in touch.
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I don’t hear any sound
If you’re having issues with any apps not playing sound on your iPad or iPhone here are a few things to try:
- The iPad could be muted even if other apps are working. Check the switch on the side of the device to make sure it’s not set to mute. Here is how to check if your iPad could be unintentionally muted.
- Restart your iPad. Hold the top button down until the red slider appears to turn it off. After you’ve turned it off hold the button again to turn it back on.
- Reinstall the app from the App Store. you will never be charged twice for an app you’ve purchased.
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I’m stuck on ‘O’ and ‘Q’, how do I continue?
We decided to clear away the navigation buttons while you are playing with the Olives or Quill to give you maximum screen space to play in. If you stop touching the screen for just a few seconds the buttons will come back and you can continue on to a new letter.
Version 2.1 of Interactive Alphabet now has a fix for this that does not clear away the navigation buttons and also adds some fun new surprises. Click here to upgrade for free.
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The music seems too loud can I adjust the volume?
Right now there is not a way to change the volume of the music by itself. However, if you touch the music note on the bottom right a few times you can turn the music off.
Version 2.1 of Interactive Alphabet has all new re-recorded voice clips with higher volume. Click here to upgrade for free.