Support for Memory Train

What's the problem?

If these don't answer your question, please get in touch.

  • My baby keeps getting out of the app. Help!

    To prevent your baby from swiping out of the app go to Settings>General and turn off “Multitasking Gestures”.

    To prevent your baby from exiting the app with the Home Button, use the Guided Access feature. Go to Settings>Accessibility>Guided Access to turn it on.

  • The app crashes all the time!

    If the app is crashing constantly your device might be low on memory and needs to be reset. Just hold the button on the top of the device until it turns off, wait a few seconds, and hold it again to turn it back on again. Now try the app, it should run smoothly now.

  • How can I reset a player profile?

    If you’d like to reset an avatar’s score head to your device Settings and find Memory Train. There you can chose which player to reset on the next launch of the app.

  • I don’t hear any sound

    iPad
    Most sound issues are caused by the iPad’s finicky settings and mute function. Make sure you follow the steps outlined here carefully to find out if your iPad could be muted: How to tell if your iPad is muted

    Also try visiting Settings > General > Use Side Switch to: and switching that back and forth a few times. Sometimes the mute just gets stuck and it needs to be shaken loose.

    iPhone
    Make sure your phone is not muted. It helps to quit the app, flip the mute switch so that it is not silenced, turn the volume up and then try launching the app again.

    After going through those steps thoroughly it helps to try restarting or reinstalling To Restart hold the top button down until the red slider appears to turn it off. After you’ve turned it off hold the button again to turn it back on. To reinstall the app first delete the app by holding down on the icon then click the X that appears, then go to the App Store and download it again. You will never be charged twice for an app you’ve purchased.

If you couldn't find the answer above, write us an email and we'll get right back to you.

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