Support for Xylophone

What's the problem?

If these don't answer your question, please get in touch.

  • My baby keeps getting out of the app. Help!

    To prevent your baby from swiping out of the app go to Settings>General and turn off “Multitasking Gestures”.

    To prevent your baby from exiting the app with the Home Button, use the Guided Access feature. Go to Settings>Accessibility>Guided Access to turn it on.

  • I thought the app played songs?

    Actually the app wants to teach you how to play the songs! When you touch an icon at the top you’ll see a hand appear on the xylophone. Follow the hand and you will be playing a song! Can you guess what all the songs are? Want some new ones? Let us know.

  • I don’t hear any sound

    iPad
    Most sound issues are caused by the iPad’s finicky settings and mute function. Make sure you follow the steps outlined here carefully to find out if your iPad could be muted: How to tell if your iPad is muted

    Also try visiting Settings > General > Use Side Switch to: and switching that back and forth a few times. Sometimes the mute just gets stuck and it needs to be shaken loose.

    iPhone
    Make sure your phone is not muted. It helps to quit the app, flip the mute switch so that it is not silenced, turn the volume up and then try launching the app again.

    After going through those steps thoroughly it helps to try restarting or reinstalling To Restart hold the top button down until the red slider appears to turn it off. After you’ve turned it off hold the button again to turn it back on. To reinstall the app first delete the app by holding down on the icon then click the X that appears, then go to the App Store and download it again. You will never be charged twice for an app you’ve purchased.

If you couldn't find the answer above, write us an email and we'll get right back to you.

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